Privacy Notice (KVKK)

Data controller

Your personal data is processed by Mete Döviz ve Altın Ticaret Yetkili Müessese A.Ş. (the “Company”) as data controller.

• MERSİS number: [MERSİS]
• Tax office and number: [VERGİ DAİRESİ/NO]
• Registered address: Kemankeş Karamustafapaşa Mah. Halil Paşa Sk. Sermet Han No:4/D, 34425 Beyoğlu/İstanbul
• Email for data requests: [email protected]

Personal data we process and how we collect it

The website has no sign-up, customer accounts or online transactions. Personal data is collected electronically only when you fill in the contact form:

• Identity: your name.
• Contact details: your email address and, optionally, your phone number.
• Your request: the subject and text of your message and the language you used.
• Transaction security: an irreversible hash of your IP address. Your IP address itself is not stored.

The strictly necessary cookies the website uses are described in the Cookie Policy.

Purposes

• Receiving and answering your questions, suggestions and requests.
• Preventing abuse of the contact form and automated (bot) submissions.
• Meeting our legal obligations and protecting rights in the event of a dispute.

Legal bases

Your personal data is processed on the following legal bases under Article 5(2) of the KVKK:

• Processing is directly related to the formation or performance of a contract (answering your request).
• Processing is necessary for the Company to comply with a legal obligation.
• Processing is necessary to establish, exercise or protect a right.
• Processing is necessary for the Company’s legitimate interests, provided it does not harm your fundamental rights and freedoms (security of the form).

Transfers

Your personal data is never sold or shared for marketing. So that your message can be answered, it is transmitted and stored on the systems of the hosting and email providers the Company uses. Where required and permitted by law, personal data may be disclosed to competent public authorities.

Retention period

Contact form records are kept for no more than two years after your request has been dealt with. After that they are deleted, destroyed or anonymised. If the law requires a longer retention period, that period applies.

Your rights under Article 11 of the KVKK

Under Article 11 of the KVKK you may apply to the Company to:

• Learn whether your personal data is processed.
• Request information if it has been processed.
• Learn the purpose of processing and whether the data is used for that purpose.
• Know the third parties in Türkiye or abroad to whom the data has been transferred.
• Ask for incomplete or inaccurate data to be corrected.
• Ask for the data to be erased or destroyed under the conditions of Article 7 of the KVKK.
• Ask for corrections, erasure or destruction to be notified to the third parties the data was transferred to.
• Object to a result against you that arises solely from automated analysis of the data.
• Claim compensation if you suffer damage from unlawful processing.

How to apply

You can send your request in writing to Kemankeş Karamustafapaşa Mah. Halil Paşa Sk. Sermet Han No:4/D, 34425 Beyoğlu/İstanbul or by email to [email protected], in line with the Communiqué on the Procedures and Principles of Application to the Data Controller.

Your request should include your name, your signature (for written requests), your Turkish ID number (for foreign nationals: nationality and passport or ID number), your address for notifications, your email address if any, and the subject of your request.

Your request will be answered free of charge within thirty days at the latest, depending on its nature. If the request involves an additional cost, the fee set by the Personal Data Protection Board may apply.